Refund Policy

Effective date: October 4, 2026

We want the pre-order terms for Why Did My Print Fail? to be straightforward.

Before delivery

You may request cancellation of your pre-order and a full refund any time before the product is delivered. Send the request from the email address used for the purchase so we can locate the order.

If we cannot deliver on time

The promised delivery date is Friday, October 9, 2026. If we are unable to deliver the product as promised, we will issue a full refund to the original payment method.

After delivery

If you do not receive the product, receive an unusable file, or have a genuine delivery/access problem, contact us. We will first try to correct the issue. If we cannot provide a usable copy of the purchased product, we will refund the order.

How refunds are returned

Approved refunds are returned through the original payment method. Your bank or card provider may take additional time to post the credit after the refund is processed.

Contact for refund requests

Refund requests can be sent to: rodney@ebizmediapro.com